FAQ2018-05-02T07:54:42+00:00

Frequently Asked Questions

Welcome to our FAQ Section. If your answer is not answered below please contact us at [email protected].

Getting Started Section

I lost my password

Please reset your password using the button below your login. If you are unable to reset your password, please reach out to our service team at [email protected].

I am unable to login

Please make sure you use the right login information. If the issue remains, please reach out to [email protected].

How does the Scoring work?

The Alpha Score is based on information publicly available and viewpoints from our analysts. Based on the information and our unique algorithms, Market, Momentum, Money and Impact Scores are calculated that, in turn, facilitate the calculation of the Alpha Score.

Who is getting tracked on HealthTech Alpha?

HealthTech Alpha is tracking HealthTech startups and Investors in Asia Pacific. Our mission is to map all HealthTech ventures and key players in the region.

My startup is part of an incubator/accelerator; can it get scored?

We are encouraging every venture/startup to be part of the HealthTech community. Please get in touch with our team at [email protected] and submit your profile.

What are my benefits being a Bespoke customer?

The Bespoke subscription includes access to our full HealthTech Alpha database and advisory services based on agreed scope by the client and HealthTech Alpha. For more information please reach out to [email protected].

Do you have an Android or iOS application?

At the moment, HealthTech Alpha only provides a fully dynamic web platform. We are working on providing you with a mobile application in future.

What is my dashboard?

On your dashboard appear all startup you are following and your general account information. You can reach your dashboard after login from the hyperlink in the menu bar.

What is the commercial use limit under HealthTech Alpha Free?

If you reach the commercial use limit, your activity on HealthTech Alpha indicates that you are likely using HealthTech Alpha Free for commercial use. This limit is calculated based on your search activity per day and per month. If you want to use HealthTech Alpha for commercial use, please upgrade to HealthTech Alpha Growth or contact us at [email protected] for our HealthTech Alpha Scouting services.

Startup Section

Does HealthTech Alpha connect me to a specific startup?

We are currently working on a feature that will enable you to contact startups via our platform. We will inform you once the feature is implemented.

What startups are being rated?

HealthTech Alpha is focused on HealthTech startups in Asia Pacific. At the moment we rate startups from 23 countries.

How up-to-date is HealthTech Alpha?

The Alpha scores are based on information publicly available and viewpoints from our analysts. Once the information of a startup is updated and verified by our analysts the scores will be updated. New updates include funding events, business transparency, and others. We endeavour to ensure we have captured the latest and most up to data. Should you believe that we are missing a critical data point, please contact us at [email protected].

I joined HealthTech Alpha to get access to a particular startup, but there is no information!

Our team of analysts will be there for you to provide the data points you know on this startup and, once verified, will provide you with the relevant scoring on the company of your interest. Please contact us at [email protected]

I am not satisfied with your report!

Please provide us with your suggestions or feedback and let us help you. Please contact us [email protected].

Can I contact HealthTech Alpha to learn more about a particular startup before I meet or invest in them?

HealthTech Alpha is providing you with with pre-investment due diligence information. Unfortunately, our team are unable to meet you in person. However, we are confident that startups are interested to meet you if you have an interest investing in them.

Why do some startups have no rating?

We regularly identify startups with publicly announced funding records and create company pages for them on HealthTech Alpha. The rating will be possible only if sufficient information about the startup was collected / is known. If you want to learn more about our rating process, please consult our Definitions page for more information or contact us at [email protected].

How can I update my Startup information?

When you sign-up using your company email address, you will find a call to action button to change your profile information on your HealthTech Alpha company profile. We do not support access to your profile using any free email addresses (@hotmail, @gmail, @me, and others) unless confirmed and verified by us. Please contact us at [email protected] for further information.

What if my startup was funded with a non-series round?

HealthTech Alpha is tracking all funding events including non-series rounds or non-equity rounds. By default, non-equity and non-series rounds are preliminary funding rounds, extensions and bridge fundings if not marked differently.

I disagree with your rating and valuation. What can I do?

We are continuously improving our algorithm and information provided. If you consider the scoring for your startup as not aligned with your expectation, please provide more information via [email protected] for us to review and reconsider the rating for your venture.

What is the commercial use limit?

If you reach the commercial use limit, your activity on HealthTech Alpha indicates that you are likely using HealthTech Alpha Free for commercial use. This limit is calculated based on your search activity per day and per month. If you want to use HealthTech Alpha for commercial use, please upgrade to HealthTech Alpha Growth or contact us at [email protected] for our HealthTech Alpha Scouting services.

Billing Section

Can I do a test trial before proceeding to checkout?

Users can opt for Alpha Free to get test our database. Check the features for each membership here www.healthtechalpha.asia/pricing.

What is your cancellation policy?

Subscriptions are based on a monthly renewal scheme. You may cancel your subscription at any time via your user dashboard. Your subscription will automatically expire 1 month after your latest payment.

Can I use wire transfer for my subscription fee?

Payment is generally processed via Stripe or PayPal. Please contact [email protected] for further information.

Does my credit card get charged when I follow a startup?

You will be charged based on your subscription. The Alpha Growth subscription allows you follow an unlimited number of startups, while Alpha Seed lets you only follow a single startup. You are not able to follow a startup if you have subscribed to the Alpha free subscription.

How does HealthTech Alpha manage refunds?

All payments processed are non-refundable. Please refer to our Terms & Conditions for further information.

Scoring Section

What does future valuation mean?

Future valuation is the predicted future value of a startup. The future valuation is a prediction of HealthTech Alpha based on previous funding rounds and other criteria and that may not necessary be true.

What is the “Follow” feature and what can I expect from it?

If you follow a startup or investor you will receive email notification about recent updates of the startup you follow. The startup or investor will also appear in your dashboard.

If I provide HealthTech Alpha with disclosed information to get a more accurate rating, will you disclose these information?

HealthTech Alpha will not disclose any company information at the moment.

Why is my valuation different to that of my investors?

HealthTech Alphas valuation is based on a proprietary algorithm that was developed by the expertise and experience of our team. Venture valuation is not an exact science and therefore may not align with your investors valuation.

Risks Section

What is my risk to get my startup rated?

We, at HealthTech Alpha, believe that there is great value in getting your startup rated on our platform. HealthTech Alpha is a unique resource for HealthTech innovators, investors and strategics intent on commercial activities within the HealthTech ecosystem. We are rating/scoring/assessing your startup against your competitors and share information that you may not have.

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